The Freedom of Information Act 2005 establishes a right of access to all types of recorded information held by The Northern School of Art. As well as responding to requests for information, The Northern School of Art publishes information proactively. We do this using the Model Publication Scheme produced by the Information Commissioner’s Office (ICO). The scheme sets out our commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information. If there is information you require that is not available on any of the pages, please email email@example.com with details of your request.
The School takes its obligations under the Freedom of Information Act very seriously. If, for any reason, you are dissatisfied with the way in which the process has been implemented you may invoke the following Complaints Procedure. The Complaints Procedure is split into informal and formal complaints. The School hopes to be able to resolve most complaints on an informal basis. You are asked to pursue the informal complaints procedure before invoking the formal complaints procedure.
INFORMAL COMPLAINTS PROCEDURE
In the first instance you must contact the Data Controller in writing at The Northern School of Art, Green Lane, Middlesbrough, TS5 7RJ or to firstname.lastname@example.org and we will try to resolve the complaint informally. The Freedom of Information Officer must respond to your complaint within 20 working days. If you are dissatisfied with the outcome, or do not receive a response within 20 working days, you are entitled to invoke the formal complaints procedure (see below).
FORMAL COMPLAINTS PROCEDURE
If you are dissatisfied with the outcome of an informal complaint, you must make a formal complaint in writing, and provide supporting evidence/paperwork. Address your written complaint to the Vice Principal (Resources), The Northern School of Art, Green Lane, Middlesbrough TS5 7RJ. If the complaint concerns the Vice Principal (Resources) another member of the School’s Management Team will deal with the complaint. The Vice Principal (Resources) (or alternate) will investigate and respond to your complaint within 20 working days. If you are dissatisfied with the outcome of the School’s formal complaints procedure you may refer the matter to the Information Commissioner at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF